About Gap Inc.’s Global Supply Chain & Product Operations

From cotton to customer, our Global Supply Chain and Product Operations organization is comprised of over 7,000 employees who source, make, and deliver Gap Inc.’s iconic American style. Our five brands – Gap, Old Navy, Banana Republic, Athleta and Intermix – retail in more than 90 countries across multiple channels including online, stores, outlet and franchise. Fiscal year 2016 net sales were 15.5 billion. As consumers continue to reinvent the interaction between customer and brand, Gap Inc. is transforming the way we bring product to market to better serve our technology-savvy, product obsessed, value conscious global customer base. From innovating at the component level with our factory and mill partners to driving new technological capabilities in merchandise and inventory planning, and developing a fast, flexible logistics and fulfillment network, Global Supply Chain and Product Operations is the heartbeat of Gap Inc.’s enterprise-wide evolution.

Senior Analyst, Business Process Capability

Location: Hong Kong, Hong Kong
Date Posted: 05-02-2017
Current Opportunity in Global Supply Chain
Why work anywhere else?
With more than 3,200 stores in North America, Europe and Asia, Gap Inc. operates some of the most recognized apparel brands in the world including Gap, Banana Republic and Old Navy. Our Global Supply Chain operations are critical because of the many touch points involved to successfully deliver our products from the visions of our designers and merchants to our customers. Our infrastructure enables the Sourcing and Logistics teams to more efficiently guide our products worldwide from “order to store” across our supply chain
We pride ourselves on working together, inspiring creativity and offering great fashion to our customers around the world.  Our dynamic, diverse culture celebrates our passion, commitment and integrity. We offer competitive benefits, global career opportunities and programs to help you grow with us. As we continue to grow in Asia, we have opportunities available to join our team.

Senior Analyst, Business Process Capability

General summary: 
This role of Senior Analyst, Business Process Capability is to support the company-wide Sample Management, Fabric management and Quality management systems and the implementation of business process across functional departments among regional offices. Major responsibilities for this position will manage on-going production support activities, collaborate with project stakeholders across regions to analyze requirements for subsequent releases, and provide support for the training delivery to users on system and business process.

Principle responsibilities:  
  • Act as the point of contact for local business users and oversea project team members, as well as external vendors
  • Liaise regularly with local and oversea project stakeholders to clarify requirements and align to the business priority for subsequent releases
  • Work with regional technical teams and Corp IT team to diagnose production issues, track the resolution of system defect and educate users on problem solving
  • Involve in analyzing and creating best practices for user guidance in accordance with business process
  • Communicate proactively with clear steps to resolution when users raise complex issues
  • Coordinate to conduct trainings to internal users and external vendors
  • Assist in testing of new functionality and defect fixes
  • Assist in performance testing as needed

  • Bachelors in Computer Information System is required
  • 7+ years of experience working as a business/system analyst or similar position to manage or support the project activities for the larger scale Web-Based systems
  • Capability to quickly understand business concerns and deliver a quality support to business partners  
  • Knowledge in garment sourcing or retail industry preferable
  • Excellent  communication skills both written and oral in English and Chinese  
  • Good presentation/writing skill, analytical skill with positive attitudes to achieve business results
  • A good team player and able to work under pressure, and sometimes in a fast-paced and chaotic environment
  • PMP certification is a plus

Interested in this role or in joining another part of the Gap Inc. Global Supply Chain Team?  Visit our careers website www.gapinternationalsourcing.catsone.com/careers
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