About Gap Inc.’s Global Supply Chain & Product Operations

From cotton to customer, our Global Supply Chain and Product Operations organization is comprised of over 7,000 employees who source, make, and deliver Gap Inc.’s iconic American style. Our five brands – Gap, Old Navy, Banana Republic, Athleta and Intermix – retail in more than 90 countries across multiple channels including online, stores, outlet and franchise. Fiscal year 2016 net sales were 15.5 billion. As consumers continue to reinvent the interaction between customer and brand, Gap Inc. is transforming the way we bring product to market to better serve our technology-savvy, product obsessed, value conscious global customer base. From innovating at the component level with our factory and mill partners to driving new technological capabilities in merchandise and inventory planning, and developing a fast, flexible logistics and fulfillment network, Global Supply Chain and Product Operations is the heartbeat of Gap Inc.’s enterprise-wide evolution.

Senior Analyst, Franchise Logistics

Location: Hong Kong, Hong Kong
Date Posted: 03-13-2017
Senior Analyst, Franchise Logistics ​

The Senior Analyst, Franchise Logistics, is responsible for coordinating & managing activities of the Franchise logistics activities across APAC, ME & LATAM region.  This resource will report into the Senior Manager, Origin Operations. This position will be accountable for exceeding  Franchise logistics KPIs from Origin until shipment turnover to APAC,  ME  & LATAM franchise partner, implementing best practices, establishing and maintaining standard operating procedures, and reporting capabilities. This role will act as a regional resource on behalf of all logistics hubs & partner closely with Franchise strategy team, Inventory management team, Franchise Finance, Franchise partner manager and Franchise support teams for execution of various logistics initiatives as directed by corporate /brand requirements. This role contributes to the company’s success by supporting the Senior Manager, Origin Operations in providing logistics planning, implementing business solutions, robust processes, functional/ industry expertise, and cross-functional collaboration – with a strong focus on stakeholder satisfaction and the management of internal and external relationships.
This role collaborates closely with other Supply Chain functions and relevant internal business partners to ensure goal alignment and business success.

  • Accountable for seamless & on-time movement of merchandize globally to APAC, Middle East & Latin America Franchise partner to the agreed handover location.
  • Measures and manages the transportation performance of manufacturing vendors, origin consolidators, ocean carriers, air freight forwarders and other service providers at origin and handover location against their SLAs. Assures that this performance is consistently maintained at an acceptable level. Ensures that services and cost goals are met.
  • Lead Network Planning for managed geography – Develop, maintain & optimize transit time planner to strike balance between cost & speed. Develop Contingency Plans in case of logistics service disruption (Strikes, space /equipment shortage, vessel void, force majeure)
  • In accordance with Global Transportation standards, act as a regional resource on behalf of all logistics hubs & partner closely with corporate for execution of various logistics initiatives as directed by Franchise strategy team / brand requirements.
  • Manages ongoing relationships with Franchise partners and  third-party logistics providers supporting logistics and order fulfilment.
  • Demonstrates exceptional personal integrity, courage, initiative and commitment to building trust in a diverse, dynamic and multi-cultural environment
  • Networks with industry peers and experts at other companies to develop a high level of awareness of alternative supply chain models and best-in-class Supply Chain/ Transportation solutions
  • Support daily operations’ need for both regional inventory and direct franchise shipment including following task
- Analyze, respond and resolve Franchise Logistics related issues, e.g. handover, import customs, delivery or receiving issues
- Partner closely with HKG Regional DC and US FR inventory and planning to align on partner allocation and collection schedule
- Partner closely with EI turnover locations (e.g. HKG, Dubai, ICN etc) and Inbound Logistics for smooth transaction for Direct model   partners
- Communicate the seasonal schedule and pick up schedule for reserve season market P&H arrangement
- Support pre-season P2S file communication between allocation team and partner
- Communicate the pick up schedule for holidays and end of season shipments
- Engage in new franchise partner on-boarding and give operational guideline to the partner and their 3PL
- Update Partner Profile
- Manage partner Transit Time, Cost (CPU) and Process Map and share with FPM (Franchise Partner Manager)
- Review FTA duty savings and give guidance to brands on duty rates
- Support any Jobber sale execution for RI or Direct shipments
- Issue ad hoc billing invoice related to franchise shipments
- Collaborate with other PMs and build constructive and effective working relationship
- Support Partner Management team for any day-to-day needs and provide weekly franchise shipments status update

  • Communication : Expresses and articulates ideas or concepts (both written and verbal) in a logical, descriptive, and comprehensible manner; Effectively communicates across peer, management and cross-functional support team members
  • Influencing:  Ability to focus on the needs of all customers and work with/influence a variety of business partners whilst building appropriate rapport, gains trust and support easily, finds common ground and solves for good of all; knows how to get things done through formal and informal channels
  • Drive for Results: Results-driven; able to drive initiatives in a complex working environment; thrives in a fast-changing environment; handles risks and ambiguity well
  • Business Acumen/Technical Skills:  Willingness to develop detailed understanding of the functions, processes and inter-dependencies across Transportation, including financial drivers, inventory impact, and budgeting process
  • Excellent oral and written communication skills
  • Strong analytical skills with the ability to probe beyond an issue to determine underlying cause, and develop effective solutions
  • Ability to present ideas and concepts to small and large groups and  convey information in a professional manner
  • Strong time management and organizational skills; ability to manage multiple tasks in quality and able deliver on time
  • Bachelor’s degree in Bachelor’s degree in Business, Supply Chain, Logistics or related field or equivalent industry experience. MBA or other relevant advanced degree a strong plus
  • Around 5 – 8 years in supply chain management, international logistics, global transportation, retail distribution and/or related professional experience 
  • Previous working experience in apparel/textile industry, logistics operations, express, transportation and freight forwarder organization is an advantage
  • Fluent in written and spoken English
  • Proficient in Microsoft Suite Skills (Word, Excel, Access, Powerpoint and Project)
  • Must be able to travel internationally

Interested in this role or in joining another part of the Gap Inc. Global Supply Chain Team?  Please visit our careers website www.gapinternationalsourcing.catsone.com/careers
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